Shipping & Returns

Note: Delivery of the ordered items will be carried out only to the address specified in the PayPal payment details.

Shipping:

There are two main issues that will effect when you receive your items.

1. Item Processing Time

After receiving your order, we will test the product carefully to ensure it passes our local QC test.

Different items require different testing duration with an average processing time of 1-2 working days; the item’s stock status will also effect the actual processing time.

For small quantities, the typical processing time is around 1 working day. A larger quantity is approximately 2-3 working days.

Please note that these are only estimates.

Shipping

USA
ePacket/USPS(free): 12-20 business days after shipping out.

For country’s : CA AU UK FR DE IL NO

China Post(free): 10-45 business days after shipping out. Sometimes tracking information do not update in destination country.
ePacket(free): 12-20 business days, no customs fee. (recommend)

Everywhere else
China Post: 10-45 business days ,depending on the country.

Note:

1) Estimated delivery time includes processing time and actual shipping time. Normally our processing will take 1-2 working days.

2) Estimated delivery time shown above is only for reference, since actual delivery time depends on shipping service selected, delivery schedule and local customs clearance time, especially during peak periods.

3) Shipping costs shown include fuel surcharges and may change a bit due to the fluctuation of currency exchange rates.

How can I check out my order status?

You can visit the Order List in My Account, there you can check out your order status about whether it is shipped or partially shipped, the shipping date, tracking No., tracking website.etc. We freely offer tracking numbers for all orders. You will also get your tracking number at your e-mail address.

Can I get the tracking number for any order?

Kiani offers a tracking number for any order freely. You will get a message with your tracking number at your e-mail address.

To track the package you can go to the official websites of postal services or use the all-in-one package tracking system http://www.17track.net/.

What will affect the delivery time?

The delivery time includes processing time and shipping time. Generally, the package can arrive in destination on time. Processing time means the time Seven Heaven D.O.O.E.L. Prilep handles the order internally. Delivery time is determined by the destination where the order is shipped to, which is the main element that affects the delivery time. Moreover, the custom policy of destination country also influences the delivery time.

What if I do not edit my shipping address before settling the payment?

We’ll treat the PayPal or other payment option registration address as your receiving address if you do not edit your address. So, please make sure your receiving address is the same as your payment registration address, otherwise you need to edit it.

How can I know my order has been shipped?

You’ll receive a notification e-mail from us when your order is shipped. Information like shipping items, shipping time, tracking No. and tracking website is included. Also you can timely check your order status via “My Account Order List”.

My tracking number is not working, what should I do?

Once package has left from Kiani, it will take 1-3 business days to process it in the system. Please wait a little more time and try it again later. Any question, please contact us. Kiani customer service center will give your feedback within 0-24 hours.

What should I do if my package is delayed or late?

For the orders to South America:
If you haven’t received your order after 30 calendar days (35 calendar days in peak season), please contact us and submit an RMA request.

For other countries:
If you haven’t received your order after 25 calendar days (30 calendar days in peak season), please contact us and submit an RMA request.

Do I need to pay for Tax and Customs Duties?

You can find all the information about our Taxes & customer duties policies on this page.

What should I do if the package is not received?

Firstly, you can track the delivery status on one of the tracking websites mentioned above. Once there’s no tracking information, you can contact us for help. If the package has not been received over 45-50 calendar days since the delivery date, you can submit an RMA request.

What should I do if I want to change the receiving address when I am placing the order or after the order is placed?

Your package will be shipped to the address you set in your PayPal account or any address that is written on your selected payment method. If you would like to ship your order to another address, you may change the address in your PayPal account during the checkout process. If you still want to change the address after success checkout, you should edit your address via the Order List in My Account only if the order’s Shipping status is Un-shipped or Processing.